Google Cloud Contact Center as a Service: Numerous Fixes and Improvements
Google Cloud Contact Center as a Service has released a comprehensive update addressing numerous bugs and introducing performance enhancements. These fixes improve email transfer states, message delivery during web chats, call queueing logic, disposition panel availability, and CRM integration stability. The update is relevant for all users of the Contact Center as a Service platform, particularly agents and administrators managing call and chat operations.
Fixes (1) ›
- Google Cloud Contact Center as a Service
Fixed an issue where emails were stuck in a Transferring state when moved between queues. Fixed an issue where end-users didn't receive messages from agents during web chats. Fixed an issue where calls or chats remained in a queue without being offered to available agents. Fixed an issue where voice calls were prematurely moved from an agent's queue during a multi-group cascade. Fixed an issue where the disposition panel didn't appear after a call ended, leaving agents unable to change their status without signing out and signing in. Fixed an issue where end-users were incorrectly assigned to
https://docs.cloud.google.com/release-notes#July_24_2026
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