Google Cloud Contact Center AI Platform resolves numerous issues
This release of Google Cloud Contact Center AI Platform addresses a wide range of defects impacting call handling, agent workflows, and integration stability. Key fixes include resolving issues with call state persistence, data reporting accuracy, and integration failures across platforms like Salesforce and ServiceNow. These updates aim to improve overall system reliability and user experience for contact center agents and administrators. The fixes are now generally available.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where voice calls became stuck in a virtual agent state after a session ended abnormally or an escalation handoff didn't complete. Fixed an issue where using invalid sorting parameters on agent activity logs caused a server error. Fixed an issue where canceling a warm transfer to a queue at overcapacity caused the caller to become stranded in an automated menu loop. Fixed an issue where the agent activity logs API allowed unbounded time ranges, which led to system performance degradation and gateway timeouts. Fixed an issue where the
https://docs.cloud.google.com/release-notes#July_28_2026
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