Google Cloud Contact Center: Agent Assist Hub replaces Knowledge Assist
Google Cloud is replacing the Knowledge Assist panel in Agent Desktop with a new Agent Assist Hub panel, which includes a functionally equivalent Knowledge Assist module. This change affects agents currently signed in, requiring them to sign out and back in for the module to function correctly post-update. The update is expected in early Q3 2026 and requires no customer configuration, only agent awareness of the sign-out/sign-in procedure if issues arise.
Notes (1) ›
- Google Cloud Contact Center as a Service In the Agent Desktop, the Knowledge Assist panel is being replaced with a new Agent Assist Hub panel
In the Agent Desktop, the Knowledge Assist panel is being replaced with a new Agent Assist Hub panel Who's affected? Customers who use the Agent Desktop and the Knowledge Assist panel in a desktop layout are affected. If you don't use Agent Desktop and the Knowledge Assist panel, you can ignore this announcement. What's changing? We're replacing the Knowledge Assist panel in Agent Desktop with a new Agent Assist Hub panel. The Agent Assist Hub panel contains a Knowledge Assist module that is a 1:1 functional replacement of the Knowledge Assist panel. How does this affect my contact center? For
https://docs.cloud.google.com/release-notes#June_30_2026
Related releases
- Google Cloud AI Infrastructure and Orchestration Updates - July 2026 Google Cloud Blog ·
- Confidential VMs Expand vCPU Support on C3D/C4D Google Cloud release notes ·
- Google Kubernetes Engine: New versions and deprecations Google Cloud release notes ·
- Datastream adds preview support for Workday replication Google Cloud release notes ·
- Google Cloud CISO Perspectives: AI Threat Defense for Boards Google Cloud Blog ·
- Data Studio Conversational Analytics GA, adds BigQuery integration Google Cloud release notes ·