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Cars24 Scales Conversations with OpenAI Agents

aiautomotive
announcement

Cars24 has implemented OpenAI-powered voice and chat agents, successfully managing over one million monthly conversation minutes. This adoption has led to a 12% recovery rate for lost leads and has enabled the deployment of agentic workflows company-wide. These advancements significantly improve customer engagement and operational efficiency for the automotive platform.

Notes (1) ›
  • Cars24 leverages OpenAI for scaled customer conversations

    Cars24 utilizes OpenAI's voice and chat agents to manage over 1 million minutes of conversations monthly. This integration has also resulted in recovering 12% of lost leads and extending agentic workflows across the organization.

Read the original announcement →

https://openai.com/index/cars24

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