Amazon Connect allows scheduling tasks up to 90 days in advance
Amazon Connect now supports scheduling tasks up to 90 days in the future, enabling better planning and tracking of long-running customer follow-up work. This feature allows organizations to proactively manage complex workflows, such as insurance claim processing, by ensuring tasks are routed to the appropriate teams with context at the right time. The capability is accessible via the StartTaskContact API, flows, or the agent workspace and is available in all commercial and AWS GovCloud (US) regions.
- →Schedule tasks up to 90 days in advance
- →Task scheduling access and availability
Features (1) ›
- Schedule tasks up to 90 days in advance
Amazon Connect Customer now supports scheduling tasks up to 90 days in advance. This helps organizations plan, route, and track long-running follow-up work, such as managing insurance claim processes.
Notes (1) ›
- Task scheduling access and availability
Tasks can be scheduled using the StartTaskContact API, flows, or the agent workspace. This feature is available in all commercial and AWS GovCloud (US) regions where Amazon Connect Customer is offered.
https://aws.amazon.com/about-aws/whats-new/2026/05/amazon-connect-customer-tasks-90day-schedule
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